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Collections Manager | New York, NY

Collections Manager | New York, NY
February 10, 2023 Chitra Sharma

Global law firm is seeking a Collections Manager to join their midtown office, in a leadership role. Collections experience in a professional services organization or law firm, collections management experience supervising a team and a bachelor’s degree is required. Hybrid schedule in midtown.


  • Maintain client relationships to ensure prompt resolution and payment, and resolve outstanding discrepancies
  • Provide ongoing strategic oversight and recommendations for continuous process improvement and working collaboratively with the management team in maximizing firm receivables
  • Successfully enforce guidelines set by Senior Management, implement changes and improvements, execute strategies, manage inventory and make recommendations to collections methods and procedures as needed
  • Track and monitor accounts receivable on a daily basis, and collaborate with Senior Management to compile monthly collection projections
  • Successfully collaborate with billing management team to identify and remove roadblocks to collections
  • Ability to work with Partners in the management of their accounts receivable, keeping them informed of potential collection issues as well as advising them on collections strategies in bringing delinquent accounts current
  • Collections Manager will act as a resource in the research and resolution of payment issues in order to prevent further aging of delinquent balances
  • Ability to analyze delinquent accounts and prepare reports on highest-risk accounts to ensure effective management of accounts receivables
  • Successfully lead a team of Coordinators to manage workflow, coordinate assignments to meet deadlines, and drive collection initiatives aimed at reducing loss, and minimizing exposure to risk, with an emphasis on early-stage collections and meeting the objectives of the department and Firm
  • Successfully conduct staff meetings to review key accounts, A/R issues, implement strategy, and guide workflows
  • Communicate and delegate goals to staff
  • Ability to perform supervisory duties including interviewing, hiring, training, managing overtime, scheduling time-off requests, evaluating job performance, and conducting yearly performance evaluations of assigned staff
  • Collections Manager will set performance standards and goals; coach and develop staff to increase efficiency and deliver outstanding customer service to internal and external customers
  • Ensure effective administration and communication of departmental and Firm policies and procedures


  • 5 to 10 years of collection experience in a professional services organization or law firm required
  • Minimum three years of collections management experience supervising a team required
  • Bachelor’s degree required
  • Effectively present information verbally and in writing
  • Proficiency in MS Word and Excel
  • Strong attention to detail; results driven
  • Advanced analytical and problem-solving skills with the ability to fully utilize tools to compile and analyze data and provide recommendations based on analysis
  • Ability to organize, prioritize, plan, and handle competing demands, with the ability to effectively meet deadlines in a high-pressure environment
  • Ability to lead, direct, train and manage professional staff
  • Strong communication and customer service skills with the ability to work effectively with all levels of personnel of the Firm
  • Flexibility to adapt to all work situations and work varied hours as needed
  • Familiarity with Collection Software and reporting, and ability to leverage systems to achieve desired results

Salary range $150,000-$165,000 based on experience.