Operations Team Lead | New York, NY

April 10, 2024 Chitra Sharma

Global Banking institution is seeking an Operations Team Lead in a newly created leadership role in their New York City office.

Responsibilities:

Operations Team Lead will supervise back-office operations including Treasury Back Office, Loan Back Office, USD Clearing operation and Trade Finance Back Office.
Act as a liaise between Relationship Managers, Operations and business partners in Treasury, Compliance, Risk and Finance.
Maintain the Bank internal control standards are followed by all back-office teams.
Work with management to identify workflow changes and process improvements, to improve process efficiencies and customer experience.
Ability to ensure procedures and policies are current and consistent with Bank requirements.
Minimum of an annual certification required.
Successfully ensure proper controls are in place to mitigate risks or exposure to the Bank.
Evaluate and monitor the adequacy of existing services provided along with related procedures; ability to make improvements.
Successfully provide oversight for the offshore teams, escalate to management accordingly.
Maintain the bank internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Operations team lead will provide adequate training to the staff and support other departments’ functions.
Ensure all Operational procedures and policies adhere to all local regulations, compliance, Head Office and Audit requirements.
Partner closely with Front Office, Compliance, Finance, Information Technology and Management to ensure operational support is provided to the bank.

Requirements:

Bachelor’s Degree in related field, Masters Degree preferred but not required
Minimum 10 years of experience working in Bank operations with payments, foreign exchange, and Middle Office capacity.
Bilingual in Mandarin and English verbally and in written form, is required.
Knowledge of Loan, Treasury, Trade Finance and Payment operations to supervise back office.
Strong business and technical skills, to supervise all processes in the operations department.
Strong understanding of procedures and policies, instruction manuals, and Internal Audit recommendations.
Ensure proper controls are in place to mitigate risks, protect information security, and minimize errors.
Evaluate and analyze the root causes of problems and offer quick solutions to avoid any client dissatisfaction.
Excellent communication skills, both written and verbal, with good listening skills.
Professionalism in dealing with clients and willingness to help.
Strong time management, attention to detail and multi-tasking skills. Strong accounting skills.

Salary range $170,000-$190,000, based on experience.